When you use the booking system for the first time, it creates an account using your email address as your username.  This is to protect the privacy of your data. 

New users are required to enter a password when completing their first booking. 

If you are a returning customer,and have forgotten your password, you may retrieve it by clicking on the forgot password link on the top right hand side of the page and a password will be generated and emailed to you.  You can change your password at anytime when you've logged on by selecting 'My Account' on the top right of the screen.

MTU uses Realex to process credit card payments. Realex is used by over 12,000 companies accross Europe to process payments. Your credit or debit card detail are not stored on our system.  As we don't store your card details, you will need to enter them each time to place an order.

When you place your order you should see your tickets to print.  Tickets are provided in a pdf format.  If you cannot see your tickets, check that you have a pdf reader installed on your PC or device. 

You can view or retrieve any tickets purchased, by logging in to your account and selecting "My Tickets".  This will show previous purchases and a link to reprint your tickets.  See question "Can I reprint my tickets?" for a step by step guide on how to do this.

If you cannot see your purchase, please contact us at events@cit.ie submit your query via the Contact Us page of our website.

When you log in to your account you can do the following by selecting my account from the menu on the top right of the screen.

My Details : you can update your contact details, account name and change your password.  Note you cannot change the email address supplied as this is the unique reference for your account.  If you wish to change your email address you should setup a new account with that email address.

My Orders : You can view your ticket purchase history.  An order consists of one or more tickets purchased in a single transaction.

My Tickets : You can view tickets that you have added to your cart. You can add ticket to you cart and purchase them later the same day.

When you purchase tickets, they will appear at the end of the purchase process as a pdf file that your can print or download.  You should also get a confirmation email regard your purchase, but this is not your ticket.

If you lose your tickets or need to reprint them, you can do so by logging into your account.

Step 1

Firstly, log in to the system with the email address you registered and the password you supplied. The login option is on the top right hand side of the screen.

Step 2

Once you log on you should see your account with options to view your details and tickets.  If you do not see this, check that you are logged in as your name and "My Account" should appear on top of the screen.

Step 3

Choose the "My Ticket" section to view your recent purchase history and select the ticket by purchase date or amount and click on the "View Tickets" button.

Step 4

Check that it is the correct event and ticket form the description and click on the "Print Tickets" button.  This will open a pdf file for you to print or download.  You can also print a receipt from this screen.

If you need a receipt (as well as your tickets), you can get a copy from your account.

Step 1

Log in to your account using the email address you used to purchase your tickets. If you cannot remember your password, there is a forgot password link.

Step 2

Go to "My Tickets" section, and select the event by date of purchase or amount and click on "View Tickets"

Step 3

When you open the screen, check that the Event and Ticket description are correct.  Select "Print Receipt" and a pdf version of the receipt will appear to print or download.  Your can also reprint your tickets from here using the "Print Tickets" option.

UPDATE 24th September 2021

Some customers have reported an error at the payment stage, usually relating to Strong Customer Authenication (SCA).  This prevent payments being processed.  

If you experience the error, please let us know by using the contact form or button below and select  'Payment Error on Checkout'.  We will endeavour to resolve the issue or issue your booking confirmation.

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